Conflict is ubiquitous in everyday life. Just read the headlines in any paper or listen to the television news. Take a good look at any organization. Examine your own life. How many of you have a good clash going on in your own life right now? Knowing how to deal with conflict effectively is crucial to success in almost any sphere of life. Conflict can be either destructive or constructive. It can sometimes tear an organization or a relationship apart, leading to rigidity and ineffectiveness. If you manage it well, however, conflict is constructive, leading to learning, change and improved effectiveness. Learning how to manage conflict well is an asset for all of us.
In this session we will:
- Define conflict.
- Discuss ways of seeing conflict.
- Describe conflict management styles.
- Outline the method for moving from confrontation to collaboration.
This program has been submitted for 1 certification credit with SHRM and HRCI.
Loretta Summers. Noted for her enthusiasm, passion and humor, Loretta combines energy and real-world experiences to facilitate personal and organizational change. With expertise in the areas of diversity, human resources management, leadership and management development, and conflict management, Loretta custom designs and facilitates seminars to help individuals and organizations align their potential for success. Loretta is a certified mediator of workplace conflict, a certified I-9 Auditor, a certified facilitator of DDI seminars and certified to provide feedback on the Myers Briggs Personality Assessment and the Strong Interest Inventory.. Loretta has 40+ years of progressive human resources experience in union and nonunion environments. She has an M.B.A. and is certified as a Senior Professional in Human Resources and SHRM-SCP. She serves as adjunct faculty at Baker University, Ottawa University, Benedictine College, MidAmerica Nazarene University and Johnson County Community College. She is a Certified Associate and Certified Coach with Lee Hecht Harrison, a talent solutions company focused on delivering Career Transition and Leadership Consulting for organizations. Loretta is a member of the Society of Human Resource Management (SHRM), SHRM of Greater Kansas City, and the American Society for Training and Development.
Chapter Meeting Cost:
(There is a $5.00 off Early Bird rate in effect through November 6, 2018)
For more information: www.surency.com
There is an additional $5.00 service charge for all walk-in registrations.
SHRMJC's Cancellation Policy: If you must cancel your reservation, please do so no later than 72-hours prior to the event. We are required to turn in the number of registered attendees to the Ritz Charles for planning purposes and must pay for the number of attendees we anticipate, whether they attend or not. As a not-for-profit organization we simply can't afford to pay for no-shows. Thanks for understanding!